healthcare

My 2022 Magnum Opus

Over the past few years, the hospital system I work for has transitioned from the old metric for measuring patient satisfaction, Likelihood to Recommend (LTR), to a newer metric, Net Promoter Score (NPS).

Hierarchical Hospitals

Hierarchical Hospitals If the past year of working at a large hospital system has taught me one thing, it’s that hospitals are a Russian nesting doll of structure. Within the hospital system, there are several campuses.